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Question & Answers

Payment Options

We accept American Express, Discover, MasterCard, Visa, JCB and Apple Pay. At this time, orders can be placed online or by emailing customer service:

Shipping and Delivery Information

We offer standard shipping for orders weighing less than 70 pounds via UPS 2nd Day. Shipping of orders of $250 or more is FREE to ALL 50 STATES.

Orders less than $250 are charged a flat rate of $13.95.

For international orders, we will obtain a freight quote and call you for approval before the order ships.

If your order is placed before 1pm EST, your order will typically ship the same day. Orders that are placed after 1pm will ship the next day. All orders are shipped using UPS. If an order is too big for UPS, items will be shipped with a freight company.

Returns & Exchanges

If you are not satisfied with your purchase, simply return it with a refund request. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping is included and if a return is accepted, a 25% restock fee will be applied.

Reported Damaged Shipments

We inspect all orders carefully before shipment. We try our best to pack and ship items to be as damage proof as possible. However, if damage does occur during shipment, please contact us immediately.

For Truck Orders: Please inspect the product thoroughly BEFORE you sign for it and while the driver is still there. If you find damage, while the truck driver is still at your location, please contact us immediately and we will instruct you on how to proceed. If you sign the bill of lading as being OK and there is damage, we will work with you and the carrier to resolve the issue.

For UPS: Inspect the contents thoroughly as soon as you receive your package. Please contact us via email immediately:

Tile Trends reserves the right to repair or replace damaged items.

We cannot ship to Post Office Boxes.